Our fixed holiday dates this year will be as follows:
Monday the 7th of May.
Friday the 5th and Monday the 8th of October.
We will close for the Christmas/New year break on Friday the 21st of December.
ORDERS All orders received and estimates accepted will be on the basis of our trading conditions and any contract between us will be deemed to include them whether by specific reference or not. Acceptance of our estimate or instructions to carry out works will deem acceptance of our conditions. Instructions issued by a third party (Main Contractor, Letting Agency, Architect, etc.) on behalf of the client will deem acceptance of our terms and conditions by the client.
ESTIMATES All estimates are issued free of charge. Our estimates are generally valid for a period of 30 days, however if any materials included in the estimate are subject to a major price increase by our suppliers these will be past on to the customer (after written notification has been given). Where an estimate is provided inclusive of VAT, this will have been based on the rate of VAT at the date on the estimate. If the government changes the rate of VAT, the new rate would be applied at the time of invoicing. It is the clients responsibility to ensure that if an estimate is compiled using architect plans, we are supplied with the most recent plans and notified of any amendments or changes to said plans. Estimates to main contractors will only include a main contractors discount if clearly stated on the estimate.
ACCEPTANCE OF ESTIMATE / ISSUE OF WORKS ORDER / INSTRUCTION TO WORK / RIGHT TO CANCEL Unless works are subject to a written contract the following terms are applicable for all general works: We reserve the right to withdraw our estimate, even if accepted, at any time until commencement of work. Acceptance of our estimate does not guarantee a specific start date. All start dates are negotiable and subject to change. While we can intimate completion dates, we do not guarantee that all works will be finished by the date given. We accept no responsibility for late completion of any works. Although we try to provide continuity of work, we do not guarantee that there will be tradesmen on-site at all times and as we supply emergency cover for several contracts we hold, we reserve the right to remove our labour to attend to these works at any time. In certain cases, deposits may be requested (See below). After acceptance of our estimate or from the date of authorising any works to be undertaken on your behalf, the client can cancel acceptance or withdraw authorisation to work within seven days from this date - Please note that no goods will be ordered with suppliers during this period. Cancellation may also be acceptable without penalty providing we have not ordered any non-returnable materials. If non-returnable materials (made to measure windows, doors, etc.) are ordered and unable to be cancelled, these items will be delivered and charged for. Stock materials purchased for agreed works that require to be returned due to cancelation of works may be subject to a restocking charge which will be passed on to the customer. If we cancel other works to carry out works for you and these works are subsequently cancelled a penalty may be charged amounting to no more than two full days labour at current rates. Deposits can not be refunded if non-refundable materials are ordered on the clients behalf. It is the Client (or their agents) duty to ensure that all necessary permissions, if required, are in place prior to instructing any works by us. This particularly applies to building warrants, planning permission and works to listed buildings. If works being carried out by us will raise the value of the property, it is the clients responsibilty to inform their insurance company of such work and to ensure on-going works are adequately covered. If access is required through adjoining properties, neighbours permission must be sought.
Clients Responsibilities: The client will be responsible for ensuring electricity is supplied free of charge for the duration of any works. This will include adequate lighting and 13amp power for power tools, etc. A fresh water supply should be provided. It is the clients responsibilty to arrange for any Telephone/Broadband sockets to be temporary disconnected if they are in the vacinity of any works being carried out. Locations of telephone cables should be pointed out to our operatives before work commences. We can not be held responsible for any downtime or repair cost by your telephone providor. Free parking for at least one vehicle should be available for the duration of the works. Any parking fees required will be charged to the customer.
Updated 25/05/2018: To comply with new data protection laws, we must inform you that we will need to store your contact details, email address, etc. in order to allow us to process job sheets, invoices, etc. We will store this data within our accounting sytem which is secure and we will hold this data as long as we are required to by regulatory or statutory laws. We will not pass on your details to any third party or use it for marketing purposes. Please see our GDPR data protection policy (available as a PDF below).
WORKS TO CUSTOMERS OWN GOODS All works to customers own materials are carried out at the customers own risk and no claim can made against us for damages to same or the replacement cost of such items. Examples include works to glass, trimming doors to clear carpets, etc. If we undertake to install or fit items supplied by the customer such as kitchen units, doors, locks, etc., the work to such items will be at the customers own risk and no claim can be made against us for any damages to same, whether caused by us or not. We cannot be held liable for any consequential damage to clients own goods or property when carrying out remedial repairs. We recommend that customers have insurance cover for own goods prior to work being carried out on them.
ADDITIONAL WORKS / DAY WORKS /MINIMUM CHARGE Additional works requested by the client will be charged at our current day works rate with materials charged at trade price plus 25% markup for profit. Additional works required due to unforeseen circumstances will be estimated and only carried out if the price is agreed. A minimum charge of 1 hours labour applies to all works. Day works rates are available on request.
DEPOSITS Deposits may be requested for larger jobs to cover initial supply of materials. Deposits will be required for bespoke products such as made to measure doors, windows, etc. We may also request a deposit for materials that require to be ordered from outwith our normal supplier network if we have to make an up-front payment. In all instances, when deposits are taken, we will supply you, the client, with a receipted invoice for the goods. This invoice will be your proof of ownership of the goods. We are happy for deposits to be held by a third party (i.e. solicitor) until delivery of the goods is made provided all fees for this arrangement are met by the client.
PAYMENT All accounts are due on receipt of invoice date and always within 7 days unless otherwise negotiated. Interest on overdue accounts will be charged at a rate of 5% per month above Royal Bank of Scotland base rate and include an administration fee. All legal and professional fees and charges incurred in the collection of overdue accounts will be charged. Complaints/disputed items should be notified in writing to our office within 7 days from receipt of invoice. A deposit will be required when non-returnable or made to measure goods are to be ordered. Requests for interim payments may be made for larger priced contracts. We will generally produce an invoice when an approximate value of £2,500.00 of work has been carried out. We reserve the right to withdraw our labour until interim payments have been made. We accept payment by BACS, cheque and debit card. We no longer accept payment by credit card.
INSURANCE & GRANT WORK If all or part of the account is to be settled by your (or a third party) insurance company, this does not change our due date unless payment is to be made direct to us by the insurance company. Delays in payments from your insurance company cannot be passed on to us and payment of the account is not subject to receipt of insurance company cheques. Our contract is with the person or persons instructing the works and not with the insurance company. It is the clients responsibilty to ensure that funds are in place prior to instructing any works.
RETENTION OF TITLE The ownership of the goods and materials supplied shall remain the property of WSZ Joiners Limited until all relative invoices are paid in full. In the event of default of payment, access will be allowed to recover said goods and materials. The responsibility of the goods will pass to the purchaser on delivery to site. Goods returned, no longer fit for purpose will be charged in full. Only goods that are accepted as a return by our suppliers will be refunded (subject to re-stocking charge). If part payment has been made, this will be credited to any labour charge first, before remainder (if any) being allocated to the goods supplied.
OUR COMMITMENT AND GUARANTEE All work will be carried out by Time Served Tradesmen and covered by our Public Liability Insurance. All work is guaranteed for a period of one year. Goods supplied are guaranteed for one year. Certain goods may carry an extended manufacturers guarantee or warranty. Full details of product guarantee can be found in a PDF document below. The guarantee will not take effect until all related invoices are paid for in full. Guarantees do not apply to goods that have not been supplied by us. Guarantees are not transferable unless specifically requested and given in writing. Guarantee of materials fitted in an external environment will only apply if the materials have been painted/treated by a recognised professional tradesman. It should be noted that timber is a natural product and is subject to movement (shrinkage and expansion) depending on it’s surrounding conditions. All guarantee claims or complaints should be sent in writing to our office. We will attend to all complaints within seven days of receiving them (allowing for holiday periods). We will endeavor to address all complaints or disputes to the complete satisfaction of the customer at all times.
DATA PROTECTION We will obtain the minimum personal data required from our customers ans suppliers to allow us to process invoices, work orders, supplies, etc. We will not use your data for marketing purposes and will never pass this to a third party without your consent. Our Data Protection Policy is available in PDF format below.
Terms & Conditions last updated 25/05/2018
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WSZ Joiners Ltd. Registered in Scotland, Company No. 414327. Registered Office: Unit 1 & 2, Duke Street Industrial Estate, Galashiels, TD1 1QD